Applicable to all bookings from 16th November to 24th December
Group Bookings
- A valid credit or debit card is required to secure all Festive bookings.
- Card details must be provided within 72 hours of making the booking. Unconfirmed bookings may be released after this period.
- Requirements for semi-private or private hire bookings will be confirmed as part of the booking process.
Festive Menu & Pre-Orders
- Guests dining from our festive set menu must submit a full pre-order by the deadline provided by the Reservations Team. Late pre-orders may result in limited menu availability or the booking being changed to a drinks-only reservation.
- All groups of 10 or more guests are required to submit a food pre-order in advance, regardless of the menu selected.
- Menus are subject to change due to seasonal availability. Should any significant changes occur, we will notify you ahead of your booking.
- Once submitted, pre-orders can be amended up to 7 days before your booking. Unfortunately, changes cannot be guaranteed after this point.
Cancellation Policy – Groups of 20 Guests or Fewer
- Bookings cancelled within 48 hours of the reservation will incur a cancellation fee.
- The £15 cancellation fee is charged per guest.
- Reductions in guest numbers made within 48 hours of the booking may also be subject to the applicable cancellation fee for each guest removed.
Cancellation Policy – Groups Over 20 Guests
- Cancellations made more than 14 days before the booking can be cancelled free of charge.
- Cancellations made between 14 days and 48 hours before the booking may incur cancellation charges or, where agreed, be transferred to an alternative date within three months.
- Cancellations made within 48 hours of the booking will incur the applicable cancellation fee per guest and cannot be transferred to a new date.
Changes to Group Size
- Final guest numbers must be confirmed by the deadline advised by the Reservations Team.
- Reductions in numbers made after this deadline may be subject to the applicable per-person cancellation fee.
- We are unable to guarantee space for additional guests who arrive without prior notice.
Card Details
- A valid credit or debit card may be required to secure your booking.
- No payment will be taken in advance.
- Your card will only be charged in accordance with our cancellation policy or in the event of a no-show, late cancellation, significant reduction in guest numbers after the agreed deadline, or where guests leave without settling their bill.
- The applicable cancellation fee will be confirmed when your booking is made.
Booking Duration
- Your table duration will be confirmed within your booking confirmation.
- Requests to extend your booking are subject to availability and cannot be guaranteed.
Amendments to Bookings
- We will always do our best to accommodate changes to your booking.
- Requests to amend the date, time or party size are subject to availability.
- Additional guests may require updated card details or a revised booking confirmation.
Late Arrivals
- We allow a 15-minute grace period for all bookings.
- Please contact us if you are running late, otherwise your table may be released, and the applicable cancellation fee may apply.
Provisional Bookings
- We are happy to hold provisional bookings until another enquiry is received.
- At that point, you will have 24 hours to confirm your booking by providing your card details.
Additional Charges
- A discretionary 10% service charge will be added to your final food and drink bill